Learn about the customer information privacy policy at vetauphuquy.vn – where we are committed to absolute protection of personal data, used solely for the purposes of booking Phu Quy ferry tickets and providing customer service. 1. Purpose and Scope of Data Collection The website vetauphuquy.vn is committed to respecting and protecting the privacy rights of our customers. We only collect the necessary information required to process ferry bookings, confirm transactions, provide customer support, and after-sales assistance. The information collected includes:
- Customer’s full name, ID number, date of birth, and place of birth
- Contact phone number
- Travel date, route, and number of passengers
- Pick-up/drop-off information (if any)
- Other notes voluntarily provided by the customer
We do not collect or request any credit card details or financial data on the vetauphuquy.vn booking system. 2. Scope of Information Use Customer information is used for the following purposes:
- To confirm and contact customers regarding Phan Thiet – Phu Quy high-speed ferry bookings
- To provide schedule updates, ticket prices, journey changes, or support for cancellations and modifications
- To send notifications, offers, or promotions (only if the customer agrees)
- To assist in resolving complaints, disputes, or service-related issues
vetauphuquy.vn guarantees not to sell, exchange, or share customers’ personal information with any third parties, except for those directly involved in service operations (such as ferry companies, transfer providers, or payment units, if applicable). 3. Duration of Information Storage Personal data is retained for as long as necessary to complete the service and provide after-sales support. Upon the customer’s request for deletion, the system will erase or anonymize the data within 30 days, in accordance with our internal privacy policy. 4. Information Collection and Management Entity Phu Quy High-Speed Ferry Booking Website – vetauphuquy.vn
- Managing Entity: Ty Hon Media Co., Ltd.
- Address: 17 Vo Van Kiet Street, Ngu Phung, Phu Quy Special Zone, Lam Dong Province
- Phone: 0889 211 234 – 0889 271 234
- Email: admin@vetauphuquy.vn
5. Means and Tools for Users to Modify Information Customers can:
- Contact us directly via phone or email to request updates, corrections, or deletion of personal data.
- Submit a request through the Contact page on the website vetauphuquy.vn.
- All requests will be processed as soon as possible, within no more than 3 working days from receipt.
6. Commitment to Customer Information Security
We apply advanced technical and administrative measures to ensure data security, including encryption, firewalls, and access authentication. Our staff are authorized to access customer information only when necessary to perform their duties. In the event of a server attack or data breach, vetauphuquy.vn will immediately notify the relevant authorities and affected customers. All data collection and usage activities strictly comply with Vietnamese laws on personal data protection.
7. Policy Updates
This Privacy Policy may be updated from time to time to comply with new legal regulations or operational requirements. Any changes will be publicly announced on vetauphuquy.vn and will take effect from the date of publication. vetauphuquy.vn sincerely values your trust and is fully committed to safeguarding your personal information throughout your use of our services.