Policy for changing, canceling, and refunding Phu Quy high-speed boat tickets

Traveling on the Phan Thiet – Phu Quy high-speed ferry with Phu Quoc Express and completing your journey as planned is everyone’s desire. However, sometimes due to subjective or objective reasons, you may not be able to adhere to the original itinerary and need to cancel or change your ticket.

Before requesting a ticket cancellation or change, you need to contact the Ticket Office/Authorized Agent where you made the purchase to check the conditions of the ticket you possess. Most promotional high-speed boat tickets are non-refundable. To check, you will need to provide the ticket number (ticket code), passenger’s full name, and departure and return dates.

Depending on the ticket class, there are different conditions for cancellation and changes, as follows:

  • 36 hours prior to departure: Cancellation fee of 20% of the published fare.
  • From 24 to 36 hours prior to departure: Cancellation fee of 30% of the published fare.
  • Within 24 hours prior to departure: No ticket cancellation allowed, cancellation fee of 100% of the published fare.
  • Changing the trip (including changing the date/route): The same conditions as ticket cancellation apply.
  • Changing ticket type (Child/Senior to Adult or vice versa): The same conditions as ticket cancellation apply.
  • In cases of ticketing mistakes with immediate reissuance of a new ticket, support for free cancellation of the old ticket is provided (condition: providing passenger information within 2 hours from the time of ticket issuance).
  1. CHANGING INFORMATION ON THE TICKET: One ticket can have its information changed once (ID Card/ID Number/Passport and Name) at no charge.

In the event that Phu Quoc Express changes the boat schedule, customers will be notified through the registered email address, phone, or Zalo (a messaging app) they provided when purchasing the ticket.

For purchasing or booking Phu Quy high-speed boat tickets, please contact:

Hotline/Zalo: 088 921 1234 – 088 927 1234 – 088 937 1234

Website: https://vetauphuquy.vn

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